VU Custom enables premium brands to offer custom and personalized products to their customers — integrated seamlessly with eCommerce platforms and backend systems. Our clients include Vera Bradley, BruMate, Taylormade Golf, Chaco Sandals, Bauer Hockey, and more.

VU OS — our modern operating system for custom product programs — simplifies the complexity of customization, from digital personalization through production, fulfillment, and order management.

The Role:

The Senior Business Systems Analystplays a crucial role in our software implementation practice, acting as a liaison between client and internal stakeholders and technical development teams. You will be responsible for understanding business needs, translating them into functional and non-functional requirements, documenting processes, and ensuring that the software solutions VU Custom develops meet the needs of our clients and stakeholders.

Key Responsibilities:

Requirements Gathering, Analysis and Management:

• Collaborate with stakeholders (product owners, business users, etc.) to understand their needs, pain points, and desired outcomes.
• Gather and document detailed business requirements, including functional, non-functional, and use story-based requirements.
• Successfully manage change to requirements, establishing baselines and communicate to the project manager the need for change requests to ensure solid scope management.
• Successfully convert data intensive client product specifications into user stories and rendering mockups.
• Analyze complex spreadsheet-based product data to extract user story scenarios, business rules, acceptance criteria and product component relationships to create rendering requirements.

Process Analysis and Documentation:

• Analyze existing business processes and identify areas for improvement and automation.
• Document current processes using flowcharts, diagrams, and other visual tools.
• Develop and document proposed solutions and workflows.
• Maintain accurate and up-to-date documentation of overall business requirements, processes, and solutions.

Communication and Collaboration:

• Communicate requirements updates to stakeholders in a clear and concise manner.
• Facilitate meetings and workshops to elicit and document requirements.
• Collaborate with other team members to ensure successful project delivery.
• Effectively translate functional requirements into user stories and communicate these to the development staff.

Testing and Validation:

• Collaborate with the Quality Assurance team to translate user story acceptance criteria into test scenarios and cases to ensure that VU Custom software solutions meet business requirements.
• Participate in user acceptance testing (UAT).
• Identify and document defects and issues.

Required Qualifications:

• Education: Bachelor's degree in computer science, business administration, or a related field. Robust experience may be substituted for this requirement.
• Certifications in business analysis. CBAP required. CCBA: preferred.
• Experience: 5+ years of experience in business analysis, software development, or a related field.
• Strong proficiency in business analysis techniques and tools.
• Extensive experience and expertise with identifying and writing User Stories.
• Extensive experience and expertise in TDD/BDD methodologies.
• Experience with Agile software development methodologies (e.g., Scrum).
• Experience and expertise in Data Analysis.
• Extensive experience and expertise with business analysis process re-engineering.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills, while managing multiple tasks and priorities.
• Adept at working independently and as part of a team.
• Ability to learn quickly and adapt to changing situations, as well as the ability to manage and implement change.
• Adhere to Business Analysis best practices and processes.

Preferred Qualifications:

• Experience with Ecommerce & consumer Product Order Management
• Experience with specific software development tools (e.g., Jira, Smartsheets, Zoho).
• Experience in 3D Modeling.
• Experience with UX.

Location:Fully remote position within the United States. Eastern Time Zone Preferred. Periodic travel required on-site based on client needs.

Compensation: Salary commensurate with experience, plus a competitive benefits package. Applicants from states with pay transparency laws may email julie.love@vucustom.com for more detailed information.

Schedule: This is a full-time, exempt position with flexible working hours.

Application and Nomination: Review of applications will begin immediately and will continue until the position is filled. To apply for this position, please apply via LinkedIn (preferred), or email a position-specific cover letter and resume to Julie.Love@vucustom.com. Nominations may be emailed to the same email address. Applicants needing reasonable accommodation to participate in the application process should also contact Julie Love.

VU Custom is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, veteran status, or age.

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VU Custom is changing the way major brands sell to their consumers through the personalization and customization of their products. Growing rapidly, VU Custom is an exciting, private equity backed, vertically integrated software and services firm that offers the industry leading software platform and related consulting, production, and order management services which enables quality brands to offer unique custom product solutions. Think TaylorMade with custom putters, or Vera Bradley custom bags, or special edition sneakers and custom team uniforms from New Balance/Warrior. VU Custom’s passion is helping brands evolve into stronger, more efficient businesses by making and selling customized products their customers truly want, made on demand.

VU Custom has three major revenue streams in recurring software licenses (SaaS), professional services, as well as manufacturing for some of the largest consumer product companies in the world.

Position Summary:

Technical Project Manager (TPM)

The Technical Project Manager (TPM) is responsible for providing project management and technical problem solving to plan and implement new customer projects and consulting services. The initial assignment serves an enterprise level client that is a leading global sports brand committed to the most innovative sports equipment in the industry. The VU Custom software enables clients to deliver unique customization, personalization, and decorating experiences to their customers.

The TPM coordinates closely with multiple stakeholders within this enterprise organization and internal teams (Professional Services, Product, Modeling, Engineering, and Account Management teams) to plan, keep project plan tasks updated and execute the implementation of our SaaS products for our brand customers.

As an integral part of the VU Custom team, the duties and deliverables of the TPM will include:

• Technical Project Planning: Immediately contribute management and coordination expertise to the current project previously outlined through supporting an existing team of professionals. Define scope, objectives, and deliverables for all future phases of project work with multiple levels of complex deliverables and outcomes for the client. Develop, maintain and update detailed project plans, including tasks, timelines, and resource requirements.
• Technical Expert: Understand how VU Custom’s software operates and how it integrates with customers' e-commerce platforms and backend systems in order to coordinate all integration and implementation tasks.
• Resource Management: Coordinate with internal teams to allocate resources, including developers, designers, and other technical experts, as needed for project execution.
• Risk Management: Identify potential project risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle.
• Communication: Maintain clear and open communication with clients, stakeholders, and team members. Provide regular project status updates and address any concerns or issues promptly.
• Quality Assurance: Ensure that project deliverables meet quality standards and client requirements. Conduct thorough testing and quality checks.
• Time Management: Work closely with customers and internal teams to develop, execute, and monitor implementation/deployment plans and project milestones to successfully deliver solutions within agreed-upon time frames.
• Budget Management: Track project expenses and ensure adherence to the project budget. Report any deviations and work on cost-saving strategies.
• Change Management: Manage project scope changes by assessing their impact, obtaining necessary approvals, and ensuring changes are properly documented.
• Issue Resolution: Identify and resolve project issues in a timely manner. Escalate critical issues to senior management when necessary.
• Documentation: Maintain project documentation, including project plans, schedules, status reports, and meeting minutes.
• Travel: Coordinates and manages client site visits as needed. 10+% travel may be required.
• Client Satisfaction: Continuously assess and address client needs and expectations. Strive to exceed client satisfaction through exceptional project delivery.

Location: This is a USA based, remote position with a preference for candidates located on the East Coast, especially in the New York / Boston metropolitan areas.

Skills and Requirements:

• Bachelor’s required in a technical or related field (Two years of experience for each year of schooling can be substituted).
• Minimum of five years of SaaS project management experience or directly transferable skills.
• Strong understanding of project management methodologies, tools, and best practices.
• Excellent technical knowledge, with the ability to understand and communicate technical concepts effectively.
• Demonstrated strong communication and collaboration skills. Comfort working with different teams and large stakeholder groups at various levels of a business.
• Excellent organizational skills and attention to detail.
• Proficiency in project management software and tools (e.g.: Jira, Zoho Projects)).
• Genuine interest in the complexities of the sporting goods consumer products industry and eCommerce best practices.

Schedule: This is a full-time, exempt position.

Application and Nomination: Review of applications will begin immediately and will continue until the position is filled. To apply for this position, please email a position-specific cover letter and resume to Julie Love at Julie.Love@VUCustom.com. Nominations may be emailed to the same email address. VU Custom is committed to providing reasonable accommodations for applicants who require them to participate in the application process.

VU Custom is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, genetics, disability, or age. We value diversity and are committed to creating an inclusive workplace for all employees.

APPLY FOR THIS POSITION